All sales are ultimate Except if the battery is faulty. We won't approve a substitution if the battery is physically destroyed in any way. If we receive a physically damaged battery, we will not be able to return it. Make sure you Call us at [email protected] for further facts. https://stiiizypodbluedream43197.bloggazzo.com/34161322/stiiizy-starter-kit-black-price-secrets